PivotalAutomationGet the details together.
Your branded enquiry form saves the customer’s job and contact details in one place.
For Australian businesses
Less admin.
More business.
Give every new customer enquiry a clear next step. Capture the details, review a suggested reply, and keep your follow-ups moving.
AI-assisted replies. Approved by you.
Prefer a quick chat? Message us on WhatsApp ↗YOUR ENQUIRY DESK
AL
Alex’s electrical enquiry
Parramatta · Example enquiryThe job, at a glance
Install two ceiling fans in the bedrooms. Photos and existing wiring details needed.
Suggested reply
Waiting for your review
One place for new enquiriesHuman approval before sendingFollow-up reminders for the owner
Less chasing. More clarity.
A better process,
from the first hello.
Built around the way you work. A simple system for the admin between a new enquiry and your next conversation.
Start with a useful draft.
AI prepares a summary and suggested reply. You review, edit and approve it before it’s emailed.
Keep the next step moving.
A lead dashboard and 24-hour owner reminders help you see who needs a follow-up.
A quick look inside
From a job request
to a reply worth sending.
Choose a fictional example. These are prepared samples, and nothing is sent.
Example · Pending approval
A draft, not a quote or confirmed booking. You stay in control.
Alex · Parramatta · Two ceiling fans
Hi Alex, thanks for getting in touch. Could you send photos of the rooms and let us know if you already have the fans? We’ll review the details before confirming a quote or booking.
A draft, not a quote or confirmed booking. You stay in control.
Our starting package
Practical tools.
A straightforward offer.
Start with one business, one authorised mailbox and a workflow tailored to your services.
Set up for you
Business wording, configuration, controlled testing and a walkthrough.
Clear boundaries
50 enquiries per billing month. Optional blocks of 50 cost A$50 each, only with your approval.
Your next steps
You handle customer conversations, quotes, bookings and the work itself.
No surprises
SMS, additional mailboxes, email-provider fees and larger changes are separate.
PivotalAutomationStarting package
A$99 / month
Plus A$199 initial setup
- 50 new enquiries per billing month
- Branded business enquiry form
- AI summaries and email reply drafts
- Manual approval before initial replies
- One connected business mailbox
- Lead dashboard and owner reminders
- Workflow maintenance and email support
- One small wording change per month (up to 15 minutes)
Extra capacity: A$50 per 50 enquiries, approved separately for that billing month. No automatic extras or rollover. Prices are in AUD. We confirm your full price and any applicable GST before you order. No payment is taken on this website.
Let’s start with the basics.
No commitment. Tell us what your business needs.
Before you get started
A few things
worth knowing.
A useful workflow, with clear responsibilities.
What happens if I need more than 50 enquiries?
We notify you as you approach the agreed allowance. Extra blocks of 50 cost A$50 each and require your explicit approval. They expire at the end of the billing month and do not renew automatically. At the limit, additional requests are saved while AI processing waits for extra capacity or a new billing period. We agree your capacity before your service starts.
How do support and cancellation work?
The starting package includes email support with a response target of two business days, plus one small wording change up to 15 minutes per month. The month-to-month agreement allows cancellation before the next renewal without a cancellation fee. We provide the full service agreement for you to review before you order. An enquiry does not start a subscription.
Does AI send replies on its own?
No. Initial customer replies require your review and approval. AI drafts can make mistakes, so you check names, job details and commitments before sending.
Does PivotalAutomation quote or book jobs?
No. It helps collect details and organise the first response. You confirm prices, suitability, availability and bookings.
What happens after I enquire?
We review your needs and contact you to agree the scope, enquiry allowance and support arrangements. An enquiry does not create a paid order.
Can it handle my existing inbox and missed calls?
The current service starts with enquiries submitted through your form. Existing inbox processing, missed calls and SMS need separate integrations and agreed scope.
What happens when a customer replies?
You receive the reply in your connected mailbox. Mark the lead as Responded to stop owner follow-up reminders. Inbound replies are not currently detected automatically.
Is this for urgent or emergency jobs?
No. This service is not monitored as an emergency channel. Customers with urgent safety concerns should use appropriate emergency or direct business contact channels.